Customer Support

Orders

• How do I verify my order?
• AfterPay refund for eBay order showing as PayPal refund
• What forms of payment do you accept?
• Can I cancel my order?
• Can I provide a deposit for online orders?
• My Credit Card payment is not working. Why?

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Trade-ins

• Can I post a game or console to you for trade in?
• What items do you accept for trade in?
• Can you give a rough estimate of my trade-in items?
• What do I need to bring in order for my console to be eligible for trade-in?
• Do you offer cash for trade-ins?

Dispatch & Delivery

• What does "In Stock (Transfer Required)" at checkout mean?
• My order contains pre-order items. How can I receive the other items in my order as quickly as possible?
• I have a tracking number but nothing shows up when I search for it
• What delivery options do you offer?
• When will my order dispatch?
• I just realised I need my order ASAP. Can I upgrade my shipping option?

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Pick Up In-Store

• How does pick up in-store work?
• Can someone pick up my in-store order on my behalf?
• How long do I have to pick up my in-store order?
• I can't pick up my in-store order for a while. Is it possible to have it held for me?
• What do I need to bring with me to collect an in-store order?
• Is my collect-in-store order ready for pick up?

Pricing

• Do you have any discount codes or offers right now?
• Do you price match other stores?
• Do you offer discounts for large orders?

Stock

• Are pre-owned items guaranteed to work?
• What region does this product come from?
• Can you hold a product for me in-store?
• I just ordered an item and now it's showing as out of stock. Did something go wrong?
• I want a product that's currently showing as out of stock. Will you be getting more in?

Returns

• Do you offer change-of-mind refunds?
• The product I received is faulty or damaged. What should I do?
• I didn't receive the product that I expected. What should I do?

General Enquiries

• Do you sell spare parts for consoles?
• How do I reset my password?
• Can I post my console to The Gamesmen for repair?
• Do you have gift cards?
• Temporarily banned when trying to log into my account
• Tag Your Swag - Win $50 on us!

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