Frequently Asked Questions
Orders
- How do I verify my order?
- AfterPay refund for eBay order showing as PayPal refund
- What forms of payment do you accept?
- Can I cancel my order?
- Can I provide a deposit for online orders? View more...
Trade-ins
- Can I post a game or console to you for trade in?
- What items do you accept for trade in?
- Can you give a rough estimate of my trade-in items?
- What do I need to bring in order for my console to be eligible for trade-in?
- Do you offer cash for trade-ins? View more...
Dispatch & Delivery
- What does "In Stock (Transfer Required)" at checkout mean?
- My order contains pre-order items. How can I receive the other items in my order as quickly as possible?
- I have a tracking number but nothing shows up when I search for it
- What delivery options do you offer?
- When will my order dispatch? View more...
Pick Up In-Store
- How does pick up in-store work?
- Can someone pick up my in-store order on my behalf?
- How long do I have to pick up my in-store order?
- I can't pick up my in-store order for a while. Is it possible to have it held for me?
- What do I need to bring with me to collect an in-store order? View more...
Pricing
- Do you have any discount codes or offers right now?
- Do you price match other stores?
- Do you offer discounts for large orders? View more...
Stock
- Are pre-owned items guaranteed to work?
- What region does this product come from?
- Can you hold a product for me in-store?
- I just ordered an item and now it's showing as out of stock. Did something go wrong?
- I want a product that's currently showing as out of stock. Will you be getting more in? View more...
Returns
- Do you offer change-of-mind refunds?
- The product I received is faulty or damaged. What should I do?
- I didn't receive the product that I expected. What should I do? View more...